Privacy Policy

Veejoy Outdoor Industry Limited ("Veejoy," "we," "us," or "our") is a business-to-business manufacturer and supplier of wood-plastic composite products, including composite decking, cladding, fencing, and related products.

This policy applies to information collected through our website, business communications, quotation requests, product enquiries, advertising interactions, and related services that link to or refer to this Privacy Policy.

We may collect personal information directly from you, automatically through your use of our website, and from business-related sources.

Please do not send sensitive personal information, such as government identification numbers, financial account details, health information, or biometric information, unless we specifically request it for a legitimate business purpose and provide appropriate instructions.

We may use personal information for the following business and operational purposes:

• To respond to enquiries and communicate with you about our products, services, samples, quotations, and business opportunities;
• To assess product requirements, prepare quotations, process sample requests, manage orders, arrange logistics, and provide customer support;
• To maintain records of business communications, transactions, product specifications, quality matters, and claims;
• To operate, maintain, troubleshoot, secure, and improve our website and business processes;
• To understand website traffic, visitor interests, campaign performance, and the effectiveness of our marketing activities;
• To deliver or measure relevant advertising, where permitted by applicable law and your consent choices;
• To prevent fraud, misuse, unauthorized access, and other harmful or unlawful activity;
• To comply with legal obligations, resolve disputes, enforce agreements, and protect our rights, property, personnel, customers, and business partners.

Where privacy laws require a legal basis for processing, we may rely on your consent, the need to take steps at your request before entering into or performing a contract, our legitimate business interests where those interests are not overridden by your rights, compliance with legal obligations, or another lawful basis available under applicable law.

We and certain service providers may use cookies, pixels, tags, web beacons, local storage, and similar technologies. These technologies can recognize a browser or device, remember preferences, help keep our website functioning, understand website usage, and measure advertising performance.

You can manage cookies through the controls available on our website, where provided, and through your browser settings. Most browsers allow you to remove or block cookies. Blocking some cookies may affect website functionality. Your choices may need to be renewed if you clear browser cookies, change devices, or use a different browser.

We may use analytics and advertising services to understand website traffic, evaluate the performance of our marketing, and reach potential business customers. These services may include Google Analytics, Google Ads, Google conversion tracking, Google remarketing features, and comparable tools provided by other platforms.

When these tools are active, they may collect or receive information such as cookie identifiers, device and browser information, IP address, pages visited, referral source, advertising click information, and actions taken on our website, such as submitting an enquiry form. This information may be used to measure visits and conversions, create aggregated reports, detect invalid traffic, optimize campaigns, and, where permitted, show or limit advertising based on previous interactions with our website.

We do not intend to provide Google or other advertising platforms with sensitive personal information through advertising tags or conversion events. We ask visitors not to include sensitive personal information in website forms unless it is necessary and specifically requested through an appropriate business process.

Google may process information according to its own privacy policies and terms. You can learn more about how Google uses information from sites and apps that use its services by visiting: Google's information for users of partner sites and apps.

You may manage Google advertising personalization through Google Ads Settings and may use browser-based opt-out tools offered by relevant providers. Your available choices may vary by location, device, browser, and applicable law.

Where required by applicable law, we seek consent before placing or reading non-essential cookies or using similar technologies for analytics or advertising. Declining consent will not prevent you from accessing the basic content of our website, although some optional features may be unavailable.

We may share personal information with the following categories of recipients when reasonably necessary for the purposes described in this policy:

• Website hosting, information technology, security, communications, analytics, marketing, and customer relationship service providers;
• Advertising and measurement partners, including Google, when our advertising or analytics tools are used and subject to applicable consent requirements;
• Logistics providers, freight forwarders, customs-related service providers, inspectors, payment providers, and professional advisers in connection with a business enquiry, order, shipment, payment, claim, or legal matter;
• Business partners or distributors where necessary to address your request or with your direction;
• Government authorities, regulators, courts, law enforcement, or other parties where required by law or necessary to protect legal rights, safety, security, or property;
• A purchaser, investor, successor, or other party involved in a merger, acquisition, financing, restructuring, or sale of all or part of our business, subject to applicable law.

We do not sell personal information in exchange for money. Depending on applicable privacy law and the technologies used, certain sharing with advertising or analytics partners may be considered "sharing" for cross-context behavioral advertising or a similar regulated activity. Where applicable, you may have the right to opt out of such processing.

Veejoy is located in China, and our service providers, business partners, and technology providers may operate in China, the United States, the European Economic Area, the United Kingdom, or other countries. As a result, your personal information may be transferred to, stored in, or accessed from countries outside your country of residence.

Privacy laws in other countries may differ from those in your country. When required by applicable law, we take appropriate steps designed to support lawful international transfers, such as using contractual safeguards, obtaining consent where appropriate, or relying on another recognized transfer mechanism. You may contact us for further information about relevant safeguards where available.

Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including responding to enquiries, maintaining business records, administering orders and warranties, meeting legal, accounting, tax, or reporting requirements, resolving disputes, and enforcing agreements. Retention periods depend on the nature of the information, our relationship with you, applicable law, and legitimate business needs.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure systems, restricted access to business records, and service-provider safeguards where appropriate.

No internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure. Please use care when sending information online and contact us promptly if you believe your interaction with us may no longer be secure.

Depending on your location and applicable law, you may have rights regarding your personal information. These may include the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete personal information;
• Request deletion of personal information in certain circumstances;
• Request restriction of, or object to, certain processing activities;
• Withdraw consent where processing is based on consent, without affecting the lawfulness of processing before withdrawal;
• Request a portable copy of certain information where applicable;
• Opt out of direct marketing communications;
• Opt out of certain advertising-related sharing or targeted advertising where such a right applies;
• Complain to a relevant data protection authority if you believe your rights have been infringed.

To submit a privacy request, please contact us using the details below. We may need to verify your identity and authority before responding to a request. We will respond within the period required by applicable law, subject to lawful exceptions and limitations.

You may opt out of marketing emails at any time by using the unsubscribe option in the email, where available, or by contacting us. Opting out of marketing communications does not prevent us from sending non-marketing messages related to an enquiry, order, transaction, product safety matter, or other ongoing business relationship.

Our website and products are intended for business users and are not directed to children. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, security, or policies of third parties. We encourage you to review the privacy policy of each third-party service before providing personal information.

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, legal obligations, or website services. The updated version will be posted on this page with a revised "Last updated" date. Where required by applicable law, we will provide additional notice or seek consent for material changes.