Terms of Service

These Terms of Service govern the commercial relationship between Veejoy Outdoor Industry Limited ("Veejoy Outdoor", "we", "us", or "our") and the business customer ("Customer", "you", or "your") for WPC decking, cladding, fencing, accessories, samples, development work, and related services.

By submitting an enquiry, requesting a quotation or sample, accepting a quotation, issuing a purchase order, paying a deposit, or otherwise instructing us to proceed, you confirm that you are authorised to act for the Customer and agree to these Terms.

Product specifications, order confirmations, pro forma invoices, written production confirmation sheets, and any separately agreed written contract form part of the commercial arrangement. If there is a conflict, the signed written agreement, then the order-specific written confirmation, will take priority over these general Terms.

To prepare an accurate quotation, we may ask for the intended application, product model, colour, estimated quantity, accessories, packaging requirements, destination, target delivery date, and any customisation needs. A quotation is prepared from the information available at the time and is subject to written confirmation of specifications, availability, feasibility, costs, and scheduling.

Unless expressly stated otherwise in writing, quotations are not binding offers and may be revised or withdrawn before our written order acceptance. Prices and availability may change due to material costs, packaging, custom requirements, freight, foreign exchange, compliance requirements, or other order-specific factors.

Sample charges, sample freight, and approval requirements are agreed individually. Samples are representative reference materials and should be evaluated for the intended application. Natural manufacturing tolerances, product batches, display settings, installation conditions, and approved production specifications may affect appearance or performance.

An order becomes binding only when Veejoy Outdoor issues written acceptance, usually through a pro forma invoice, order confirmation, or production confirmation sheet. We may decline or request changes to an order where quantities, technical requirements, payment terms, delivery expectations, or compliance requirements cannot be reasonably confirmed.

Our standard payment arrangement is 30% deposit and 70% balance against a copy of the bill of lading, unless different terms are approved by us in writing. The balance must be cleared before release of original shipping documents or telex release, where applicable.

The production schedule begins only after we have received both: (a) cleared deposit funds; and (b) complete, written confirmation of all required specifications. This includes applicable model, colour, quantity, accessories, packing, labelling, customisation, and other technical or commercial requirements.

For a standard one 40-foot-container order, factory readiness is generally estimated at approximately 16 to 18 days after the above prerequisites are met. This is an estimate, not a guaranteed delivery date. Custom products, multiple-container orders, material availability, approved changes, inspections, public events, transport constraints, and other factors may affect timing.

Requested changes after confirmation must be assessed for technical feasibility, material availability, cost, production impact, and lead time. No change is effective until it is confirmed by us in writing. The Customer is responsible for approved additional costs and schedule changes resulting from Customer-requested amendments.

We inspect orders against the agreed specifications, applicable standards, and approved samples where relevant. If an inspection identifies a confirmed non-conformity before shipment, we will arrange appropriate correction, rework, remake, or further inspection before shipment where reasonably required.

The Customer is responsible for confirming that selected products are suitable for the intended project, local climate, installation method, building requirements, and end use. Installation must follow the applicable product guidance and use compatible accessories. Product performance may be affected by site preparation, substructure, ventilation, spacing, drainage, loading, temperature, maintenance, and installation quality.

Certificates, test reports, sustainability documents, and other product information may be model-, market-, scope-, or use-specific. The Customer must verify that documents are current and appropriate for its intended market, product selection, project, and legal or regulatory requirements before ordering or installation. We will provide available order-relevant documentation upon reasonable request.

Shipping arrangements, delivery terms, costs, port, forwarding responsibilities, insurance, customs requirements, and document requirements will be stated in the quotation, pro forma invoice, order confirmation, or another written agreement. Delivery responsibilities differ depending on the agreed Incoterms® rule and named place or port.

The Customer may appoint a forwarder, request seller-arranged port delivery, or discuss partner-assisted warehouse delivery where available. Any warehouse assistance or logistics coordination is limited to the services expressly confirmed in writing and is not automatically an all-inclusive delivery service.

Unless we expressly agree otherwise in writing, the Customer is responsible for import clearance, duties, taxes, local permits, destination handling, and legal compliance in the destination market. The Customer must provide accurate consignee, shipment, and document information in time to avoid delays or extra costs.

Transit times, vessel schedules, port congestion, customs clearance, carrier actions, and other third-party logistics events are outside our direct control. We will make reasonable efforts to provide shipment updates and cooperate on required export documentation, but we are not responsible for delays caused by carriers, authorities, customs processes, or events beyond our reasonable control.

Warranty coverage is subject to the applicable written warranty terms for the relevant product category and series. For qualifying main decking products, Veejoy Outdoor may provide a 10-year warranty from the end customer's purchase date, subject to the applicable written warranty, proof of purchase, traceability to the relevant factory order or batch, correct installation, normal intended use, and stated exclusions and limitations.

The Customer should inspect products promptly upon receipt and before installation or further processing. If you believe products are damaged, short, or non-conforming, notify us in writing without undue delay and provide the order number, batch information where available, affected quantity, photographs or video, receipt date, installation or use details, and any other reasonably requested evidence.

For a confirmed factory defect, the remedy will be documented in writing and may include replacement, refund, credit, repair, or another appropriate commercial solution. The available remedy, amount, freight allocation, timing, and any related conditions depend on the confirmed facts and the applicable written warranty or order terms.

To the extent permitted by applicable law, we are not responsible for issues arising from incorrect storage, handling, installation, unauthorised modification, unsuitable site conditions, improper use, failure to follow guidance, normal wear, or conditions outside the agreed product specifications. Nothing in these Terms excludes liability that cannot lawfully be excluded.

Custom moulds, profiles, colours, packaging, product development, and other OEM/ODM work require separate written discussion of specifications, development fees, timelines, testing, pilot production, approval steps, and production conditions.

Payment for development, samples, tooling, or moulds does not automatically transfer intellectual property rights, model ownership, exclusivity, or territorial rights. Any ownership, licence, exclusivity, confidentiality, or purchase commitment must be agreed in a separate written document signed by both parties.

The Customer confirms that materials, designs, trademarks, instructions, and specifications supplied by it may be used by Veejoy Outdoor for the requested work and do not infringe third-party rights. The Customer remains responsible for obtaining permissions required for its supplied materials.

This website provides general information about Veejoy Outdoor and our B2B product capabilities. Product images, descriptions, colours, dimensions, technical data, certifications, lead times, and availability may be updated without notice and should not be treated as a final offer or project specification.

You may use this website for legitimate business enquiries and information purposes. You must not misuse the website, interfere with its operation, attempt unauthorised access, submit misleading information, or use website content in a way that infringes our rights or the rights of others.

Our name, logos, catalogue content, photographs, designs, and other website materials may not be copied, reproduced, republished, or used for commercial purposes without our prior written permission, except where permitted by applicable law.

We may update these Terms from time to time. The version published on this page applies to website use after publication. Order-specific terms in effect at the time of written order confirmation apply to that order unless replaced by a later written agreement.

If any provision of these Terms is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a right is not a waiver of that right.

These Terms do not create a partnership, employment relationship, agency, franchise, or joint venture between Veejoy Outdoor and the Customer. Neither party may bind the other unless expressly authorised in writing.